If for some reason you are unsatisfied with your item, you are free to return it within 14 days of receipt. We only ask that you send your unused item back in the same condition you received it and in the original packaging. Please also include a receipt as proof of purchase. Once your item has been received, it will be inspected for signs of use and if approved, a refund will be issued or goods exchanged. If the item is not in original condition and is damaged, a partial refund may be granted. Please note we do not refund shipping fees.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.
We will only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, please send an email to firstname.lastname@example.org and post your item to:
El Diablo Leather
89 Stephens Street
Binalong, NSW 2584
If you are returning goods, you will be responsible for all associated shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend you insure any posted returned items as we will not cover lost or stolen packages in the post.